Privacy Policy
Your personal information is completely secure at bk222. This policy clearly explains what data we collect, why we collect it, and what your rights are.
About This Policy
bk222 operates an online gaming and sports betting platform for users in Bangladesh. When you use our website, create an account, or use any of our services, certain information reaches us. This privacy policy explains how that information is collected, what it is used for, and how securely it is stored.
This policy applies to all of bk222's digital services — the website, mobile app, and any service delivered through a digital channel. You can visit our bk222 About Us page to learn more about us. Please read this policy carefully, as it defines both your rights and our responsibilities.
In this policy, "we", "us", or "bk222" refers to the organisation that operates this platform. "You" or "user" refers to any registered or unregistered person who uses our services.
What Information We Collect
bk222 collects only the information needed to deliver our services properly. Collecting excessive or unnecessary data is against our policy.
2.1 Information You Provide Directly
The information you give us directly includes:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Mobile banking number for deposits and withdrawals (bKash, Nagad, Rocket, or Upay)
- Document details submitted for identity verification
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use the platform, some information is collected automatically:
- IP address and device type
- Browser type and operating system details
- Session logs and login times
- Page visit history and navigation patterns
- Data obtained from cookies and similar tracking technologies
- Transaction history (deposits, withdrawals, bets)
2.3 Information Received from Third Parties
In some cases we may receive information through third-party service providers for identity verification or fraud prevention purposes. Such collection is strictly governed by this privacy policy.
Purpose of Using Your Information
Your information is used only for specific and legitimate purposes. bk222 never sells your information to advertising agencies.
Account Management
Your information is used to complete registration, login, and account verification.
Transaction Processing
Information is used to process deposits and withdrawals correctly and to maintain financial records.
Customer Support
Information is used to resolve issues and assist you through 24/7 live chat and email support.
Security and Fraud Prevention
Information is analysed to prevent unauthorised access, account theft, and financial fraud.
Service Improvement
Usage patterns are analysed to improve the platform experience.
Communication
Information is used to notify you of important updates, transaction confirmations, and policy changes.
Data Storage and Security
bk222 treats the security of your information as its highest priority. We store and transfer your data using industry-standard technology.
4.1 Encryption and Technical Security
All data is stored and transferred using SSL (Secure Socket Layer) encryption technology. Your password is never stored in plain form — only an encrypted hash is kept. Financial transaction data is protected with an additional layer of encryption.
4.2 Access Control
Access to your information is restricted to staff members who require it for their work. All staff are bound by strict confidentiality agreements.
4.3 Data Retention Period
We retain your information for as long as your account is active and for any additional period required by law. Financial transaction records are kept for the applicable period to meet legal obligations.
Sharing Data with Third Parties
bk222 never sells or shares your personal information with third parties for commercial purposes. However, information may be disclosed in the limited circumstances listed below:
- Service Providers: Information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure management, but only to the extent necessary.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority.
- Fraud Prevention: In cases of serious financial fraud, information may be shared with the relevant authorities.
- Platform Transfer: In the event of a business merger or acquisition, data will be transferred in accordance with this policy.
Any third-party partner is required to comply with our privacy standards. Data protection terms are clearly set out in our agreements with them.
Cookies and Tracking Technologies
The bk222 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: Without these, the website cannot function properly. Their main purpose is to maintain login sessions and ensure security.
- Performance Cookies: These analyse how users interact with the platform and help improve the service.
- Preference Cookies: These remember your preferences such as language, currency, and display settings.
6.2 Cookie Controls
You can disable cookies by changing your browser settings. Keep in mind, however, that disabling certain essential cookies will prevent you from using some features of the platform.
Your Personal Rights
Every user registered with bk222 has specific rights over their own information. We fully respect these rights.
Right to Access
You can request to know what information we hold about you and how it is being used.
Right to Correction
If any of your information is incorrect, you can request that it be corrected. Some information can also be changed directly from your account settings.
Right to Deletion
In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information if legal obligations apply.
Right to Restrict Processing
In some cases you can ask us to limit the use of your information, for example while a dispute is ongoing.
Right to Data Portability
You can request a copy of the information you have provided in a structured, machine-readable format.
Right to Object
You can object to the use of your information for certain purposes, particularly for marketing communications.
To exercise any of these rights, please contact our support team. We aim to respond within 30 days.
Protection of Minors' Data
bk222's services are for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified at the time of registration, and if an account is found to belong to a minor, that account is closed immediately and the associated information is deleted.
In line with our responsible gaming policy, we are committed to ensuring a safe and controlled gaming environment. The age verification process is an important part of that commitment.
International Data Transfers
bk222's server infrastructure may operate across multiple countries. Your information may sometimes be transferred to servers outside Bangladesh for processing purposes. Regardless of where the transfer takes place, the standards of this privacy policy are maintained.
We ensure that adequate safeguards are in place for international data transfers — such as contractual data protection clauses and recognised security frameworks.
Contact Us
For any questions, requests, or complaints regarding the privacy policy, please contact our support team. Our support team is available 24 hours a day, 7 days a week in both Bangla and English.
Live Chat
You can get immediate assistance using the live chat option on the platform.
For detailed privacy-related requests, contact us by email: [email protected]
To learn about our terms of service, read the Terms and Conditions page. You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.